Cancellation & refunds

Last updated 18 October 2026

Osmo's daily edition is free. This page covers the optional Osmo Plus subscription, which is sold only through Google Play.

Cancelling

• Cancel any time in Google Play → Payments & subscriptions → Subscriptions → Osmo, or in the app under Grown-ups → Osmo Plus → Manage.
• Plus stays on until the end of the period you've paid for, then stops. You won't be charged again.
• To avoid being charged after a free trial, cancel at least 24 hours before the trial ends.
• Uninstalling Osmo or deleting your Osmo data does not cancel the subscription.

Refunds

• Payments are taken by Google Play, so refunds go through Google under the Google Play refund policy. Within 48 hours of a purchase you can usually request one directly in Google Play.
• After that, email us at info@neobound.ai with your Google Play order number (it starts with GPA.). We will help, including asking Google to refund you, when: a child bought Plus without your permission, you were charged after cancelling, Plus didn't work and we couldn't fix it, or we removed a major Plus feature during a paid period (pro-rata refund).
• We reply within 2 working days.

Your consumer rights

Nothing here limits rights you have under consumer protection law, including the Consumer Protection Act, 2019 (India), and, in the EU/UK, your rights for digital content that is faulty or not as described.